Refund and Returns Policy
Refund and Return Policy
At Kheri Cloth, we strive to ensure your complete satisfaction with your purchase. If you are not entirely happy with your order, please review our refund and return policy below.
1. Eligibility for Returns
To be eligible for a return, your item must meet the following criteria:
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Condition: The item must be unused, in its original packaging, and in the same condition that you received it.
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Timeframe: You must initiate the return within 7 days of receiving your order.
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Non-Returnable Items: Certain items, such as undergarments, sale items, and gift cards, are not eligible for return.
2. Return Process
To initiate a return, please follow these steps:
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Contact Us: Email our customer support team at info@khericloth.com with your order number and reason for return.
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Approval: Once your return request is approved, you will receive instructions on how to send the item back to us.
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Packaging: Pack the item securely in its original packaging and include the return form.
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Shipping: Ship the item to the address provided by our customer support team. Please note that you are responsible for return shipping costs.
3. Refunds
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed as follows:
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Payment Method: Refunds will be credited to your original payment method.
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Processing Time: Please allow 7-10 business days for the refund to appear in your account, depending on your bank or card issuer.
4. Exchanges
If you received a defective or incorrect item, please contact us at info@khericloth.com to arrange for an exchange. We will cover the shipping costs for exchanges due to our error.
5. Late or Missing Refunds
If you haven’t received your refund within the specified timeframe, please check with your bank or credit card company first. If you still have not received your refund, contact us at info@khericloth.com for further assistance.
6. Cancellation Policy
If you need to cancel your order, please contact us immediately at info@khericloth.com. Orders can be canceled before they are processed and shipped. Once an order is shipped, it cannot be canceled, and you will need to follow the return process.
7. Contact Us
If you have any questions or need assistance with a return or refund, please contact us at:
Kheri Cloth
Email: info@khericloth.com
Phone: +92 325 0303999
Thank you for shopping with Kheri Cloth. We value your satisfaction and are here to assist you with any issues or concerns.