FAQ
FAQ
Payments
What payment options do you offer?
We offer several payment options to make your shopping experience convenient:
Credit/Debit Card: You can pay using major credit or debit cards, including Visa, MasterCard, and American Express. Simply select this option at checkout and enter your card details.
Cash on Delivery (COD): If you prefer to pay in cash, choose the COD option at checkout. You’ll pay the total amount to the delivery person when your order arrives.
Bank Transfer: For bank transfers, select this payment method at checkout. After placing your order, you’ll receive our bank details to complete the transfer. Once we confirm receipt of your payment, we’ll process your order
If I cancel my order, can you refund the payment?
Yes, we offer refunds for canceled orders. Here’s how it works:
Credit/Debit Card Payments: If you cancel your order before it is processed, we will initiate a refund to your card. The amount will be credited back to your account within a few business days, depending on your bank’s processing time.
Cash on Delivery (COD): For COD orders, refunds are not applicable as no payment is made until delivery. If you cancel before delivery, no payment is collected.
Bank Transfer Payments: If you cancel your order after payment but before processing, we will initiate a refund to your bank account. Please provide us with your bank details for the refund. Processing time may vary based on your bank.
Please contact our customer support team to assist with the cancellation and refund process
Shipping
How can I track my order?
Once your order has been shipped, you’ll receive a tracking number via email or SMS. You can use this tracking number to monitor the status of your shipment on our courier’s website. If you have any issues or need assistance, feel free to contact our customer support team
What if I’m not home when my order is delivered?
If you’re not home at the time of delivery, the courier will usually leave a notice with instructions on how to reschedule or pick up your package. You can also contact the courier directly or our customer support team to arrange a convenient delivery time or pick-up location
Brand Cloth
Is the clothing on Kheri Cloth 100% original?
Yes, all clothing on Kheri Cloth is 100% original. We source our products directly from trusted brands and suppliers to ensure authenticity and quality
Do you offer a variety of brands?
Yes, we offer a diverse range of brands to cater to different styles and preferences. You can explore various brands in our collection to find the perfect fit for you
How often do you update your clothing collection?
We update our clothing collection regularly to bring you the latest trends and styles. Be sure to check back often for new arrivals and exclusive offers
Can I return or exchange items if they don't meet my expectations?
Yes, we have a return and exchange policy. If an item doesn’t meet your expectations, you can return or exchange it within a specified period. Please review our return policy for detailed instructions and conditions
Are the sizes accurate on your clothing items?
We provide detailed size charts for each brand and item to help you choose the right fit. If you’re unsure about sizing, please refer to the size guide or contact our customer support team for assistance.
Order Returns
If I receive clothing that is not 100% original, can I return it?
Yes, if you receive clothing that is not as described or not 100% original, you can return it. Please contact our customer support team immediately to initiate the return process and provide any relevant details about the issue
How do I return an item I purchased?
To return an item, please follow these steps:
Contact our customer support team to request a return.
Provide your order number and details about the item you wish to return.
Pack the item securely in its original packaging and include the return form.
Ship the item back to the address provided by our customer support team
What is the timeframe for returning an item
You can return items within a 5 days from the date of receipt. Please check our return policy for exact timeframes and conditions
Are there any items that cannot be returned?
Some items, such as those marked as final sale or with tags removed, may not be eligible for return. Please review our return policy for a complete list of non-returnable items and specific conditions
FAQ
What makes Kheri Cloth different from other clothing stores?
At Kheri Cloth, we focus on providing high-quality, stylish clothing at affordable prices. Our commitment to excellent customer service, regular updates to our collection, and a diverse range of brands set us apart. We strive to offer a seamless shopping experience tailored to your needs
Do you offer any discounts or promotions?
Yes, we regularly offer discounts and promotions. You can find information about our current deals on the homepage or by subscribing to our newsletter. Be sure to follow us on social media for the latest updates and special offers
How can I stay updated on new arrivals and promotions?
To stay updated on new arrivals and promotions, you can subscribe to our newsletter and follow us on social media. We regularly post updates about our latest collections, special offers, and exclusive deals
Do you offer international shipping?
Currently, we offer shipping within Pakistan. If you are interested in international shipping, please contact our customer support team for more information about potential options and availability
Can I modify or cancel my order after placing it?
If you need to modify or cancel your order, please contact us as soon as possible. We will do our best to accommodate changes before the order is processed. Once processing begins, modifications or cancellations may not be possible